Customer Service Representative - Native Norwegian/Swedish/D

For our International client, based in the Amsterdam Region, we are currently looking for a Technical Support Representative to join their European team.


Job description


The role focuses on managing all the customer service activities for our business partners, OEM’s and retail customers, primarily for a specified region and depending on language skills for customers in other regions. The role requires an active cooperation with other departments in the Amsterdam branch.


Order Management for selected customers
Call Handling (inbound and outbound)
Handling of service and return requests as per defined processes
Reviewing current customer service processes and structures on cost and time effectiveness
Reporting
Supporting other departments when needed
Providing close cooperation with sales, logistics, supply chain Managers and finance
Providing active sales support to the field sales team


Candidate Profile

MUST BE NATIVE Norwegian OR Swedish OR Danish AND fluent English. Dutch is preferable
HBO degree or equivalent experience
System knowledge on Windows applications, ERP database (Oracle 11i) order management
Key contact for selected customers and sales
Initiating and driving further efficiency improvements
Customer focused, people oriented, strong independent behavior
Strong commercial affinity
Strong communication skills, ability to build and maintain internal and external relationships (a team player)
Ability to work and perform under pressure
Our client provides an attractive compensation package including a base salary, bonus, stock and health benefits

Your Career is Our Career

Our service is personal and targeted; we listen to what you want. Our ethos of "a good job well done", means that we work hard to deliver what we promise, each and every time. This focus allows us to provide customers with a total recruitment solution across discipline, level, location & requirement that combines a fresh approach with traditionally founded, tried and tested business principles.

Our experienced team of consultants will review your application and your CV in full. Candidates matching all vacancy requirements as specified by our clients will be contacted within five working days. If you have not been contacted, your application has not been successful on this occasion. Your CV will be forwarded to our admissions team who will be in touch with you to start/update your registration. If you are interested, please send your CV in English and in Word format.