Customer Service Representative German

As Customer Service Representative, youll join an international team of over 70 experienced English, German, Swedish, Spanish, Portuguese and Dutch Customer Services Representatives. Working within the Customer Services EMEA department in Amsterdam, youll be a highly motivated, customer focused professional. This role requires individuals with excellent people and customer skills since your primary function will be to interface with customers and other internal departments, as well as the ability to manage multiple priorities. RESPONSIBILITIES:
• Ensuring the quality resolution of all the customer requests and issues, interacting with both external and internal customers
• Responding to all incoming
• Customer enquiries relating to all faults and outages, for all supported products and services following agreed processes and working to Service Level Agreements
• Completing first line diagnostics and raising trouble tickets to Technical Support team
• Liaising with Technical Operations Groups and other non technical teams for timely resolution of Customer faults
• Detailed knowledge about the supported products and services
• Adhering to the company policies and working practices, carrying them out in a professional service manner