Client Relations Representative – speaking native Russian an

International company

• Maintain and build professional and long lasting relationships withcompany B2B and B2C Customers, EMEA Sales and Marketing organization, EMEA Key Accounts and all Stakeholders in Supply Chain and the supporting organization such as IT, HR, QA and Finance.
• Make sure set targets in regards to (Key Account) Order Management, Process Improvements, Service Complaints and Inquires on speed and quality are being met
• Provide hands on pro-actively information, feed back and support in regards to Order Management, After Sales and company in general to the customer.
• Provide hands on standardized professional communication in writing and spoken to internal and external customers in regards to support of all processes in Supply Chain
• Focus maximize to Customer Experience

PLEASE NOTE: that our client will only consider candidates who already live in The Netherlands and have a valid work permit.

• Educational level : MBO+, HBO
• 1 or more years experience in working a Customer Service Team in an international setting with high focus on After Sales, process improvement and Customer Satisfaction, preferably in a B2B and/or B2C setting
• Thinking and working level at MBO+, HBO degree level
• Knowledge MS Office (req)
• Knowledge on Oracle, Lotus Notes
• KNOWLEDGE and EXPERIENCE with international Business and Order Management Processes is a MUST
  • Languages: Russian and English fluently
  • Highly Customer Focused
  • Good communicator in writing and verbal
  • Hands-on
  • Disciplined in regards to follow up and admin
  • Analytical
  • Good builder of relationships
  • Creative
  • Initiator
  • Team Player
  • Self starter

€2.300-2.500/month

If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.