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Customer Service Representative, speaking native French and

Geplaatst in: Werk: Klantenservice/ Call Center in Noord-Holland
Last updated: 20/10/09

Company description International company Job description The Role:The role will focus on managing all the Customer Service activities for our Business Partners, OEM’s and Retail customers, primarily for the native language region and depending on language skills for customers in other regions. This includes call handling, key contact for selected customers and sales, specific projects. The role requires an active cooperation with other departments in the company. Duties & Responsibilities:The position is responsible for: <ul style="margin-top:0;margin-bottom:1em;"><li>Call Handling (inbound and outbound)</li><li>Handling of service and return requests as per defined processes</li><li>Reviewing current Customer Service processes and structures on cost and time effectiveness</li><li>Reporting</li><li>Supporting other departments when needed</li><li>Providing close cooperation with Sales, Logistics, Supply Chain Managers and Finance.</li><li>Providing active sales support to the field sales team</li><li>Complete assigned projects</li></ul><img src="https://beheer.ingoedebanen.nl/views/justlanded/4addb6e69553e/counter.gif" alt="" /> Requirements Work Experience:<ul style="margin-top:0;margin-bottom:1em;"><li>System knowledge on Windows applications, ERP database (Oracle 11i) order management.</li><li>Initiating and driving further efficiency improvements</li></ul> Characteristics:<ul style="margin-top:0;margin-bottom:1em;"><li>Customer Focussed</li><li>People oriented</li><li>Strong independent behaviour</li><li>Strong commercial affinity</li><li>Strong communication skills, ability to build and maintain internal and external relationships, a team player</li><li>Ability to work and perform under pressure</li><li>Fluent English. Additional languages are beneficial</li></ul> Education:HBO degree or equivalent experience Compensation:We provide an attractive compensation package including a base salary, bonus, stock, health benefits, and usual perquisites. Salary indication €27.700 gross/year Selection procedure If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on <a href="http://flexweb.undutchables.nl/">http://flexweb.undutchables.nl/</a>.Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.