German Customer Service Representative in Roosendaal

Main Tasks / Responsibilities:

• Quote pricing, freight, and availability, order entry, and sales reporting
• Efficient response to customer service requirements by
o Phone
o Email
o Fax
• Coordinate order fulfillment by liaising with regional customer support teams and other departments inside and outside the organisation
• Data entry and systems updates
• Ensure contract management and invoicing
• Proactively assists sales managers in their daily tasks (capture of customer needs and requirements, preparation and follow-up of quotations, communications with customer for satisfaction follow up)
• Manage customer accounts and develop trusted relationships with prospective customers
• Clearly articulate the benefits of the company's products
• Resolving issues related to order fulfillment with timely, tactful communication is an essential function
• Assist to maintain bid log and standard quoting procedures
• Deliver daily performance plan
• Health & Safety Compliance
• Audit Compliance and adherence to process
• Provide High Level of Transactional Quality
• Develop Skills through Training
• Produce and Deliver Documentation for Order to Invoice Process