Veterinary assistant/ Customer Support Consultant - speaking

<b>Company description</b><br /><p style="margin-top:0;margin-bottom:1em;">International company.</p><br /><br /><b>Job description</b><br /><p style="margin-top:0;margin-bottom:1em;"><strong>PRIMARY DUTIES AND RESPONSIBILITIES: </strong> </p><ul style="margin-top:0;margin-bottom:1em;"><li>Provide quality customer support by answering routine and non-routine questions posed by both internal and external customers through inbound telephone calls and / or in writing, fax or electronic mail formats. </li><li>Provide follow-up support to customers through scheduled outbound calls.</li><li>Process orders, facilitate the locating and distribution of lab samples (contact with couriers who deliver to the lab), answer accounts receivable questions for external and internal customers.</li><li>Responsible for making sure that customer account profile information is accurate in the system, and making appropriate corrections to individual incidents or the customer profile.</li><li>If not able to resolve problems, gather essential problem information and escalate issue to customer service supervisor.</li><li>Implement and update excel sheet on order entry, picking, delivery, and shipping errors on a weekly basis.</li><li>Identify opportunities to contact customers. Discuss the services; inform of promotions and other products available by the Labs.</li><li>Conducts and assists in the investigation of customer complaints regarding product availability, packaging, and delivered conditions of products.</li><li>Assist and be available to customers, and deal with key accounts proactively.</li><li>Work within all Standard Operating Procedures (SOP’s) and policies of the Global Support Center at the company, and work proactively on customer, team or department issues to understand, quantify, recommend solutions, and, after approval, implement. </li><li>Routine contacts with the lab and sales reps. regarding any issues, customer profile, orders placed, and other customer service issues.</li><li>Partner with internal employee customers to include technical support and other departments as required, and work with the team and/or customers on any customer satisfaction issues.</li><li>Proactively work to improve processes, and work proactively on process improvement and potential efficiency gains.</li><li>Supports team phone and service level goals and provide management with departmental metrics.</li><li>Additional duties and assignments as requested by your supervisor which may include tasks to satisfy customer requests and other supervisor or team special activities as required.</li></ul><img src="https://beheer.ingoedebanen.nl/views/justlanded/4ae162b0d199d/counter.gif" alt="" /><br /><br /><b>Requirements</b><br /><p style="margin-top:0;margin-bottom:1em;">speaking native Dutch</p><p style="margin-top:0;margin-bottom:1em;"><strong>experience as an veterinary assistant is a must</strong></p><p style="margin-top:0;margin-bottom:1em;">experience in customer service</p><p style="margin-top:0;margin-bottom:1em;">two to four years work experience in a customer service or secretarial/administrative assistant role.</p><p style="margin-top:0;margin-bottom:1em;"><strong> </strong><strong>EXPERIENCE:</strong></p><ul style="margin-top:0;margin-bottom:1em;"><li>Experience in a customer service or office environment, preferably related to Sales and/or Marketing.</li><li>Clear understanding of support systems and database programs used in a call center.</li><li>Demonstrated professional telephone answering skills.  </li><li>Must be able to complete work in a timely manner. </li><li>Must demonstrate initiative to resolve issues.  </li></ul><p style="margin-top:0;margin-bottom:1em;"> <strong>Communication Skills:</strong></p><ul style="margin-top:0;margin-bottom:1em;"><li>Fluent in Dutch, English and working knowledge of German. </li><li>Ability to apply factors of effective listening.</li><li>Ability to use negotiation skills with customers (both internal and external).</li><li>Use appropriate stress management techniques.</li><li>Maintain level of patience to ensure resolution of issues and assure customer satisfaction.</li><li>Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations.</li></ul><p style="margin-top:0;margin-bottom:1em;"> <strong>Personal & Team Skills:</strong></p><ul style="margin-top:0;margin-bottom:1em;"><li>Ability to handle stress.</li><li>Ability to cope in a fast moving and changing environment.</li><li>Ability to work highly independent with limited supervision.</li><li>Ability to work with others cooperatively</li><li>Ability to support others in the team. Ability to coach and support others.</li><li>Ability to adapt to situations as the needs arise, flexibility.</li><li>Ability to work in a multicultural environment.</li></ul><br /><br /><b>Salary indication</b><br /><p style="margin-top:0;margin-bottom:1em;">€2.000/month</p><br /><br /><b>Selection procedure</b><br /><p style="margin-top:0;margin-bottom:1em;">If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.</p><p style="margin-top:0;margin-bottom:1em;"><strong>IMPORTANT</strong>: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on <a href="http://flexweb.undutchables.nl/">http://flexweb.undutchables.nl/</a>.</p><p style="margin-top:0;margin-bottom:1em;">Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.</p><p style="margin-top:0;margin-bottom:1em;">We will invite you for an extensive interview, as soon as any potential job opportunities arise.  We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.</p>