Customer Service Representative - Dutch/French/German

International call center in Venlo

Providing general support by e-mail and telephone to end consumers and retailers, who are either members of a new loyalty program or who are interested to participate.

• Send out enrolment forms and loyalty cards;
• Inform customers on how to use the retailer website;
• Register complaints received via e-mail, mail, phone or fax on the website;
• Handle requests for new activation codes to access the site station specific web-pages;
• Follow-up gift order limit with internal sales organisation;
• Monitoring of card over-ordering at site;
• Provide aggregated reports for sites w/o web access on occasional basis/ on specific requests;

• Fluent Dutch, fluent French, German would be appreciated in addition
• Communicative competence
• Client and service-oriented
• Accurate
• Team player
• Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer

If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.