تم وضع المناقشة في: إدارة الفنادق والمنتجعات في المملكة المتحدة | علق: |
Uneek’s client is a Cheltenham-based software house. They are looking to recruit an individual to work primarily on technical software support and product installations, but the role would suit someone with DBA skills who is able to analyse data. This is a hybrid position with a minimum of 2 days a week on-site.
Tasks and Responsibilities include:
Working with customers/employees to identify system problems and advising on the solution
Logging and keeping records of customer/employee queries
Analysing call logs so you can spot common trends and underlying problems
Updating documentation so customers/employees can try to fix problems themselves
Installations
Testing
Database Administration
Updating user guide and wiki
Desired Technical skills:
Database analysis & administration
Database performance tuning
IIS
SQL Server
SQL Server Reporting Services
Windows-based applications
Web-based applications
TFS
Desirable Skills, but not required
.NET
C#
Required non-technical skills
As well as a strong technical background, the successful applicant will have good communication skills. This is key in a helpdesk environment as it is necessary to explain complex information in simple, clear terms to a non-IT personnel.
Additional non-technical skills include;
Logical thinker
Good analytical and problem-solving skills
Good interpersonal and customer care skills
