تم وضع المناقشة في: الأعمال الهندسية في ليفربول | علق: |
Job Title: Senior ICT Technician
Duration: Contract until the end of July 2024
Location: Liverpool (4 day a week contract role, fully onsite)
IR35 Status: Inside IR35
Urgency: Immediate start, enhanced DBS required or must be willing to obtain one.
Summary: The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels.
Systems & Facilities:
Mixed Microsoft and Apple domain
~800 HP laptops and MacBooks, 150 desktops, 130 iMacs, 50 servers
Cisco VOIP phone system
Classrooms with interactive whiteboards, data projectors, and audio systems
HP switches throughout LAN infrastructure
Microsoft Windows 2008 R2, Office, Exchange and SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless cateringKey Responsibilities:
Provide first and second-line technical support in a Service Desk environment
Manage incidents assigned to second-line support within agreed SLA
Escalate unresolved incidents and report third-party service requirements
Record and update problems in the Service Management Systems (SMS)
Support Service Manager with status updates and additional duties as required
Ensure compliance with security requirements and Change Control Procedure
Monitor call queues and ensure SLA compliance
Make recommendations for service and performance improvementsKey Requirements:
Proficiency in Microsoft Desktop Operating Systems and applications
Knowledge of Active Directory, Group Policy, TCP/IP, DNS, DHCP, and VLANs
Experience with call management systems and working to SLAs
At least two years' experience in the education sector
Mentoring junior staff experience is advantageousInterpersonal and Communication Skills:
Excellent verbal and written communication skills
Ability to communicate technical issues to non-technical staff and students
Strong customer relations skills
Proactive and able to work unsupervised
Willingness to share knowledge and stay updated on new technologies
