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Job Title: French and Spanish Customer Support Advisor
Department: Customer Support
Reporting to: France / Spain Commercial Manager
Position Type: Permanent/Full-time
Hours of Work: 40 hours per week (Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm)
Salary: Up to £25,000 + bonus + commission on up sells
Location: Carrington, Greater Manchester
Key Responsibilities:
Offer guidance and assistance to customers regarding our products and services.
Coordinate the production and dispatch of appropriate samples.
Maintain polite and effective communication with customers via phone and email.
Accurately process orders and issue order acknowledgements.
Generate job sheets, cutting lists, and dispatch lists using our computer systems.
Organise paperwork for invoicing and prepare cost estimates and quotes for customers.
Assist in marketing efforts through translating blog posts and mailers.
Liaise with freight companies and resolve customer issues.
Make up-selling efforts and follow-up sales calls to support internal sales initiatives.
Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries.
Ensure continuous learning about company products and services and staying updated on changes.
Meet training objectives and develop strong communication channels with both internal and external
customers.
Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers.
Handle customer complaints effectively.
Create written materials for customers utilising our computer software programme.
Cultivate collaborative relationships with other departments such as Sales, HR, Production, Warehouse, and Accounts.Qualifications and Skills:
At least one year of prior experience in an office based customer support role.
Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
Native-level fluency in French.
Proficiency in Spanish.
Native-level fluency English.
Experience in or a strong interest in working in a manufacturing setting.
Proactive problem solver with a track record of achieving results and managing follow-ups independently.
Confident decision-maker with strong interpersonal skills.
Comfortable using computers, including email and proprietary software.
Strong verbal and written communication abilities.
Able to thrive in a fast-paced environment.
Excellent numeracy and literacy skills with meticulous attention to detail.
Professional appearance and demeanour.
Effective planner with strong organisational skills and the ability to multitask.
Hands-on approach to tasks with a technical aptitude.
Enthusiastic about learning and adapting to new challenges.
Systematic problem-solving skills and a desire to understand product and procedural frameworks.
Benefits and Perks:
Opportunities for both internal and external training tailored to your role
Quarterly team lunches provided by the company
Recognition and awards for long-term service
Access to a workplace pension with contributions from both employer and employee
Early Friday finishes
Additional days leave based on length of service
Awards for Employee of the Month, Quarter, and Year
Daily provision of fresh fruit
Special birthdays recognition
Options for private health care plans
Free flu vaccinations
Participation in a cycle to work scheme
Involvement in employee social activities through a dedicated committee
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The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace