تم وضع المناقشة في: خدمة العملاء / مراكز الاتصالات في بريستول | علق: |
Basic salary £35,502 per annum + up to 15% bonus
• Hybrid working (+ free parking when in office)
• Private medical care, 15% pension + more excellent benefits!
We have partnered with an excellent independent company who play a vital role in enabling people with disabilities to access affordable and reliable transportation, helping to enhance their independence and quality of life. They are looking for a Contact Centre Quality Assurance Analyst to join their team in Bristol on a 12 month FTC.
What you'll be doing
• Provide quality performance assessments of calls / correspondence.
• Analyse and report on trends and insight with the coaching team.
• Use data to review processes, educate, and strengthen consistency across teams.
• Work closely with the coaching team to ensure a smooth, positive process for customers.
What you'll need to apply
• Previous Quality Assurance experience within a contact centre / customer service environment.
• Excellent communication skills.
What you'll get in return for your talents
• Basic salary of £35,502.
• Performance bonus of up to 15%.
• Electric Car / Cycle to work scheme.
• Flexible working model – 3 days office, 2 days home.
• Life assurance.
• Funded private medical care.
• 28 days holiday PLUS bank holidays.
• 15% non-contributory pension.
• Discounted gym memberships, volunteering days and much more!
What next
Hit apply or contact Lauren directly