تم وضع المناقشة في: خدمة العملاء / مراكز الاتصالات في ويست ميدلاندز | علق: |
We are pleased to be recruiting for an experienced Customer Service Administrator to join our clients team on a permanent, full time basis.
As part of the Customer Service Team, the role will involve:
* Managing & responding to incoming calls, emails and online chat queries
* Managing order portals ensuring all information is kept up to date
* Developing product & technical knowledge to ensure a high quality service is provided and all queries are dealt with in a timely manner
Previous experience/skills required:
* Customer service/account management experience
* An excellent telephone manner with the ability to communicate clearly
* Experience in handling technical/product related queries
* A friendly and helpful attitude
* Excellent IT skills including MS Office
Working hours:
* Monday to Thursday 08:30 -17:00
* Friday 08:30 - 16:45
Benefits:
* 25 days holiday + bank holidays
* Free parking
* Private health care
* Generous pension scheme
* Staff purchase scheme
* Life insurance