تم وضع المناقشة في: الإدارة التنفيذية في كاليفورنيا | علق: |
Job Description
Essential Duties and Responsibilities:
Demonstrates and promotes the company vision
Regular attendance and punctuality
Provides project management for ongoing client sample programs through daily customer communication and contact.
Be an internal liaison for clients so they only need to contact one person.
Sells the business unit’s capabilities and differentiation frameworks.
Recognizes and communicates sales opportunities for other business units.
Empowered to make decisions on behalf of clients to provide superior service.
Provides information for clients (e.g. Quoting, Capabilities, Status, Sample Submission)
Assists Vice President, EN with managing various aspects of quote, proposal and RFI development for assigned opportunities.
Onboard new clients by asking appropriate questions, quoting and providing EOL training
Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
Provides support for other Client Manager/Client Service Specialist when needed (e.g. absence, workload adjustment, site and regional balancing)
Coordinates conference calls with clients and other areas of Eurofins as needed.
Contributes to assigned process improvement projects and supports implementation when needed
Providing reports and analysis of department metrics and management information
Developing and/or improving standard functional process/procedures
Interfaces with key clients to establish mutually important performance measures.
Troubleshoot problems and provide input to staffing requirements and staff issues.
Drives process improvement initiatives.
Trains, mentors, and coaches others with data analysis and use of statistical tools and process excellence techniques.
Enhances project management skills and techniques; is able to manage multiple priorities effectively and meet commitments in an accurate and timely manner
Develops and communicates business cases to support recommendations for change and develops controls to monitor the progress associated with implementation of the recommended changes.
Contributes towards a cohesive team environment.
Performs other related duties as assigned.
Performs other duties as assigned