We have an excellent job opportunity for an articulate, highly-skilled Customer Service Representative looking to expand their career. This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This could be the long-term temporary Customer Service Representative position.
Our ideal candidates are college graduates or entry level professionals with customer service and sales experience that are looking for a career since this is an ENTRY LEVEL position.
Tasks and Responsibilities of a Customer Care Representative
Interact with customers daily to inform of client products and services
Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
Ensure and provide quality service to external customers.
Answer all customer inquiries in a timely and professional manner.
Process orders and data entry with high level accuracy.
Take initiative and resolve and escalations or complaints.
Maintain a positive representation of the company and associated brands at all times.
Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training
Requirements of a Customer Care and Customer Support Representative:
Must have great attention to detail.
Must be a team player.
Previous customer service and sales experience is a plus.
Must have strong communications skills.
Must be organized.
Must be personable and comfortable interacting with customers daily.