Recruitment Operations Coordinator

Job Title: Recruitment Operations Coordinator
Location: Dover
Salary: £28,639 Increasing to £32,612 following successful 6-month probation
Job Type: Full time, 12 Month Fixed Term
The Role:
Clearvoice are currently looking for a Recruitment Operations Coordinator to join our collaborative and welcoming Clear Voice team, on a 12 Month Fixed Term contract. There is potential for this to be extended or made permanent.
Operating under the direct supervision of the Operation Services Manager for day-to-day activities and the Clear Voice Head of Operations for strategic guidance, you will play a pivotal role in ensuring the seamless delivery of the income-generating "Clear Voice" service across all its activities. By actively expanding the linguistic talent pool, you will contribute to the organisation's ability to capture new business opportunities and solidify its position in the competitive language services market.
If you are accountable and an excellent communicator, have demonstrable experience in building successful relationships and are looking for an exciting role within a social enterprise that is making a difference, we'd love to hear from you!
As the Recruitment Operations Coordinator your duties would include: ​
* Participate in the selection and recruitment of a large bank of freelance linguists
* Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace
* Provide support for On-demand Telephone lines and connect correct language Interpreters according to client requirements
* Play a pivotal role with the engagement with our linguist pool through various specific activities
* Maintain a robust CRM system and database of all linguist who are registered with the service
* Support the team with the day-to-day administrative needs of a busy department
* Handling of day to day queries from linguists through different channels of communication including social media platforms
* Compile reports and statistical information as required
* Organise and run effective recruitment campaigns, attend fairs and events, be prepared to travel when required
The experience and skills you need:
* Experience of working within a multi-cultural environment
* Experience of providing over the phone support
* Proven ability to work quickly and effectively within a pressurised environment, successfully managing own workload
* Ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail
* Excellent ability to communicate at all levels, verbally and in writing, with diverse groups or individuals
What else to expect:
* ​Experience of working within a multi-cultural environment
* Experience of providing over the phone support
* Proven ability to work quickly and effectively within a pressurised environment, successfully managing own workload
* Ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail
* Excellent ability to communicate at all levels, verbally and in writing, with diverse groups or individuals
About Clear Voice:
​Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.
​​These are some of the benefits we offer:
* Experience of working within a multi-cultural environment
* Experience of providing over the phone support
* Proven ability to work quickly and effectively within a pressurised environment, successfully managing own workload
* Ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail
* Excellent ability to communicate at all levels, verbally and in writing, with diverse groups or individuals
Clear Voice and Migrant Help are committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
Therefore the applicant must:
* Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
* Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
Closing Date: 12th May 2024
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job title of: Recruiter, Recruitment, Recruitment Officer, Recruitment Assistant, Recruitment Coordinator, Internal Recruitment, HR Assistant, Recruitment specialist, Recruitment Executive, Internal Recruiter, Resourcing Administrator, Recruitment Planner, HR Officer, Recruitment Coordination Executive, Recruitment Associate, Recruitment Coordinator may also be considered for this role