Customer Service Agent

Location: Heathrow Airport
Shift Pattern: Flexibility required (Includes weekends, as well as morning and late shifts)
Salary: £11.75PH
Logic 360 are working alongside a major car rental company based at Heathrow Airport where will join part of their unique call handling team.
You will work on a two-week advanced roster system covering 45 hours per week, shifts will include a mixture of 06:00-15:30, 08:00-17:30,10:30-20:00 & 13:30-23:00
The role is designed and related to driving customer service to a new high, handling customer enquiries, and administrative responsibility including accounts, collections and vehicle tracking.
You will provide a high level of customer service by assisting both internal and external customers. If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.
Responsibilities:
• Dealing with inbound & outbound bookings
• Handling customer queries via telephone and email
• Booking vehicle collections and returns
• Updating and monitoring of the companies booking system, databases etc
• General administrative duties
Requirements:
• Strong customer service and computer skills
• Listening skills to handle tough customer scenarios.
• Ability to evaluate customer needs, fact find, build rapport, answer questions.
• Strong verbal and written communication skills
• Strong telephone handling skills
• Knowledge of general office practices, basic computer programs and standard office equipment
• Ability to work independently and/or as a team
• Strong time management, attention to detail
• Ability to work in a fast-paced environment
• Able to work full time covering the above shift times

Please click the apply button to receive a call from us OR you can call a member of our resourcing team on (phone number removed) (ask for Sameerah).

**Logic 360 Ltd is acting as an Employment Business in regards to this position