Assistant General Manager - Isleworth

Assistant General Manager

£35,578

Permanent, Full time

Isleworth Leisure Centre

About Lampton Leisure

We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities.

About the Job

As an Assistant General Manager at Lampton Leisure, you will be responsible for the day to day running of the Isleworth leisure centre. This centre boasts two swimming pools, large gym with the latest equipment, café, health suite, outdoor courts with flood lights, two studios with sprung floors, indoor cycling, and a library. Isleworth also has one of the largest swim schools and membership numbers of all our sites. You will deputize for the General Manager, manage the day-to-day operations of the facilities and support with service delivery, commercial output and H&S safety compliance. 

Key Responsibilities include:

Responsible for day-to-day management of the leisure centre, carrying out the Duty Manager role when on a duty management shift and covering for the GM when they are off. 
Support and contribute with the GM, to the delivery of Lampton’s vision and strategy and values. 
Support the GM with overall process of management and corporate decision making, to ensure the centre maximises its short, medium and long-term profitability 
Drive and achieve Centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels
Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
Support the preparation of annual service plans, financial plans and statistics 
Ensure that the centre financial targets and KPIs have been communicated to relevant managers and team members and that appropriate plans are in place to ensure targets are achieved. Targets include revenue, service, standards, occupancy, participation, payroll costs, energy management and health & safety compliance. 
Lead and develop a high performing team through effective recruitment, people management, development, retention and succession planning strategies for the Centre. 

About you
To be successful in this role, you will have previous management experience in a similar leisure centre environment, experience of recruiting, developing and managing staff, a passion for health and wellbeing and the ability to influence and motivate others. Previous management experience is essential, with a proven track record of meeting financial targets and leading a successful team. Candidates will be required to have an NPLQ, Pool Plant Operation and First Aid at Work qualification, or be willing to work towards these. 

In return Lampton Group will offer you

Free parking at all Leisure Centre Sites
22 days holiday allowance, plus bank holidays
Free  gym membership 
 - discounts and offers from top brands and services
Enhanced Maternity and Paternity leave 
Pension Scheme  
Refer a Friend Scheme offering up £250 for each new employee referred
Staff wellbeing services, including access to online GP, occupational health and EAP
Flu Jabs   
Eye care vouchers and support towards glasses 
Cycle to work scheme 
Electric Car salary sacrifice scheme  Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

About Lampton Group

The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow.

We are made up of five distinct business areas:

Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned residential housing.

Recycle - delivering domestic refuse and commercial waste collection as well as  recycling services.

Greenspace - delivering horticulture and conservation services, and parks maintenance.

Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, a running track and more.

Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and mixed-use projects. 

Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. 

Important information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)