Tailor Made Travel Consultant

Position Summary
The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.
Responsibilities and Accountabilities
Meet or exceed established sales goals
Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)
Design custom tailor made itineraries in consultation with guests and Travel Agents
Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
Communicate and advocate product and price value in support of successful conversions
Confirm required services with DMC and Third Party suppliers
Manage all financial aspects of booking in Travel Studio according to company guidelines
Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
Maximize conversions by following up on Option Quote and Quote Pending bookings in an established timeframe
Demonstrate competency in destination knowledge
Research flight schedules, hotel availability, and other Sabre procedures as necessary
Meet or exceed established A&K Service standards
Maintain a minimum number of hours available on the phone per department guidelines
Make recommendations for process, procedure, and technology improvements
Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact
Collaborate with internal departments to facilitate booking process and sales
Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
Sales projects as determined by management
Skills and Abilities
Excellent verbal and written communication skills with an emphasis on telephone sales
Detail-oriented with excellent organizational skills and the ability to multi-task
Strong worldwide geographic, destination, cultural, and world affairs knowledge
Drive to achieve results, initiate personal goals, and close sales
Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
Good judgment and problem-solving skills
Ability to work in a team environment
Excellent inter-personal skills
Basic Sabre skills are required, intermediate skills preferred
Must be able to read/write/speak in English
Foreign language skills preferred
Requirements
Education and Experience
Associate or Bachelor degree preferred or equivalent experience
High School diploma required
Two years of travel industry experience required
Two years of sales experience required
Special requirements
Evening, weekend, and approved overtime may be required
International travel may be required (and maintain a current passport)