Customer Relations Executive

Customer Relations Executive
We have an excellent new opportunity for a Customer Relations Executive to help support the delivery of a responsive complaint handling service to customers and business partners.
This is a great opportunity to gain an understanding of all complaints handling activity conducted across the business, as well as noting and reporting findings and corrective actions through the appropriate channels. The successful candidate can expect to manage a caseload of complaints from our customers, business partners and solicitors, ensuring that they are managed through a compliant complaint handling solution and framework.
It is important to us that customer interaction is respectful and delivered on an individual basis and that the successful applicant is able to inspire trust in relationships within the business, external partners and solicitors to facilitate the resolution of complaints. As such, you’ll need to be able to demonstrate good communication skills and have the confidence to contribute to the company’s engagement with the Ombudsman Service and other relevant complaint dispute resolution services.,
About You:
We are keen to hear from candidates with previous complaints handling experience and can demonstrate excellent customer care skills. Effective communication skills are key for this role, and the ideal candidate will have the ability to communicate articulately in both written and verbal form.
In addition, the ideal candidate will be able to demonstrate:
* An understanding and ability to interpret and apply the FCA complaint handling rules;
* Previous experience working within financial services.
* Dedication to providing a great customer experience by being a role model for the DAS Service Excellence framework and demonstrating this in your response to managing complaints; and
* The ability to be resilient, and balance quality of output with pace by managing time efficiently.
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:
* 25 days holiday with the option to buy up to a further 5 days
* Company pension scheme with the option to increase contributions
* Group Income Protection for all employees
* Group Legal Protection for all employees
* Health cash Plan
* A choice of either European Motor Assistance or Home Emergency Assistance
* Salary sacrifice benefits including Cycle scheme
* A comprehensive wellbeing programme including free eye tests
* Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
* The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above