Публикувано в: Обслужване на клиенти / Контакт център в Уолсол | Публикувано: |
Customer Voice Officer
Location: Walsall, West Midlands
Salary: Real living wage £23,151 with essential car allowance and excellent benefits
Contract: Fixed Term, 37 hours per week
Closing Date: 24 June 2024
Interview Date: 1st July 2024
We have an exciting opportunity for a Customer Voice Officer to join our Customer Voice Team on a fixed term basis for 12 months.
Do you have excellent communication and interpersonal skills?
You will be supporting the delivery of the customer voice strategy contacting customers with various methods of communication to shape and influence our services.
Work Environment:
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Frequent fieldwork in residential communities.
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A Driving Licence and access to a car will be required as you will be required to travel.
Main job responsibilities:
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Engage customers at their home, face to face, or using email, phone and text to engage customers in live consultations.
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Follow up on customer enquiries to register on the customer engagement platform ‘the loop’ for the Customer Voice network.
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To identify and put in place support for customers to be engaged in consultations.
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Grow the number of customers engaged across all customer consultations.
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To grow opportunities for underrepresented customers to have their voice heard.
We're looking for someone who has:
Excellent communication and interpersonal skills that build trust and puts customers at ease.
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Ability to engage with underrepresented customers.
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Strong organisational skills and attention to detail.
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Proficiency in basic computer applications and data management software.
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Experience in working remotely in communities.
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Customer service experience is preferred.
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Flexibility to work evenings or weekends occasionally to accommodate customer schedules and events.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them