NPI (New Product Introduction) Engineer - Software

About Us:
At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.
Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.
We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.
Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.
Position Summary
We are looking for a Success Engineer to own the technical rollout of new features and programs. This role plays a pivotal role in ensuring a seamless experience for customers as they engage with our latest offerings, spanning new product lines, accessories, and initiatives. As we transition from hundreds to thousands of stores, this position will be instrumental in shaping our engineering roadmap, gathering feedback, and identifying evolving customer needs. If you're passionate about solving complex challenges and driving innovation, this role offers an exciting opportunity!
Job duties and responsibilities
● Gather feedback from customers regarding new features, contribute ideas for enhancements and drive the redesign process for subsequent versions.
● Address immediate issues for test customers, investigating root causes and collaborating with them to resolve problems effectively.
● Conduct regular customer interviews to understand their perspectives and behaviors, advocating for customer needs during the design phase.
● Develop comprehensive training materials for internal and external teams on all new features, partnering closely with the training department to ensure technicians can address common issues with prototypes.
● Support sales and marketing teams by providing technical expertise for product demos, presentations, and customer inquiries.
● Dive into the code behind feature changes to troubleshoot failures in the field, coordinating with the Taiwan-based software team for overnight fixes.
● Extract data from machines to analyze the success of new features, conducting simple trend analysis (e.g., user adoption rates, franchise usage patterns).
● Ensure high-quality releases through internal testing to identify bugs and usability issues.
● Collaborate with the QA team to define test cases and validate new software releases prior to deployment.
● Monitor and analyze product performance metrics, providing insights and recommendations for continuous improvement.
● Collaborate cross-functionally with engineering, product management, and customer support teams to ensure a cohesive approach to new product introductions and customer issue resolution.
● Up to 25% travel expected
Requirements
● BS/MS degree in computer science
● Minimum 3 years of work experience designing and testing hardware devices
● Strong communication skills to gather input and communicate across teams
● Strong interpersonal skills to build relationships with customers, vendors and partners
● Creative and innovative problem-solving skills
● Data-driven and analytical mindset
● Fast learner and takes initiative. Ability to work independently and proactively seek out answers.
Preferred qualifications:
● Mandarin fluency
● Experience in the food and beverage industry
Salary Range:
$150,000 - $180,000
Plus Bonus and Stock Options
Benefits
Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K
Beautiful new SF office with outdoor rooftop workspace
Free beverages with our Bot, snacks, and Wednesday lunches