Restaurant Front of House Supervisor - Grand Rapids

Looking for a fun, fast-paced place to work? Enjoy working in the hospitality industry as a servant leader? Anna's House has an opportunity for you! We are seeking a detail-oriented, reliable, and experienced Restaurant Front of House Supervisor to join our growing team. In this position, the Restaurant Supervisor will play a key role in managing all aspects of our restaurant's front of house business. The Restaurant Supervisor will be expected to deliver a high-quality experience to our guests and motivate our front of house staff to ensure excellent customer service. Exceptional management skills and a strong understanding of customer service are a must.
The Restaurant Supervisor assists the Restaurant General Manager in the management of the restaurant to brand standards in accordance with Company Policies and Procedures. The Restaurant Supervisor manages operations with passion, integrity, and knowledge while promoting the culture and values of Anna's House. The Restaurant Supervisor also trains and develops Team Members to meet performance standards and shares responsibilities for the achievement of designated guest, profit, and sales targets.
Responsibilities
Support GM and leadership team by supervising front of house day-to-day restaurant operations and support the heart of the house staff
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
Maintain quality control for all food served
Coordinate communication between front of the house and heart of the house staff
Monitor compliance with safety and hygiene regulations to ensure the restaurant exceeds standards in food quality, safety, and cleanliness
Prepare shift schedules
Project future staffing needs and coordinate with General Manager accordingly
Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
Assist General Manager by providing coaching and feedback to staff and assess performance on an ongoing basis
Support new employees’ proper onboarding (scheduling, trainings, and ordering uniforms)
Gather guests’ feedback and recommend improvements to our menus and service
Perform duties of host, expo/food runner, busser, and takeout/deli server as directed by leadership
Perform other related duties as assigned
Requirements
Education
High school diploma required; additional certification in hospitality is a plus
Experience
Experience as a Restaurant supervisor, manager, or similar role in the hospitality industry
Experience in front of the house and/or heart (back) of the house roles
Familiarity with restaurant management software preferred
Skills
Able to lead and manage a team in a fast-paced environment
Able to follow directions and delegate duties as needed
Good math and reporting skills
Excellent customer service abilities
Excellent communication and attention to detail
Working Environment
Ability to stand exposure to extreme heat, steam, and cold present in a kitchen environment
Ability to walk and stand for prolonged periods
Ability to bend, stoop, and lift frequently
Ability to lift a minimum of 20 lbs
Available to work in shifts, including early mornings, weekends, and/or mid afternoon. Weekend availability required.
Benefits
$17 - $21 per hour
Excellent working hours
No Night Shifts
Schedule typically 5 days a week
Full-time positions eligible for health, dental, vision, life insurance, and College Tuition Discounts
Future growth opportunities