Experienced Level 1 Support Engineer/Field Tech in Atlanta

Ripple is looking for an experienced Support Engineer/Field Technician. That means you probably have 3-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here’s the mission of the job, and what you can expect. The salary range is between $40-50k.
Mission for a Ripple Support Engineer:
To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you.
Our Values:
Best is BestWe find the best ways to do things, and often it means learning something new and changing our ways. This is the surest path to customer success, and for personal and professional growth.
Empathy and KindnessEmpathy is the gateway to helping, kindness the tool.
We first need to understand how someone is feeling, then use kindness and thoughtful communication to show our respect.
Ask Why, Not How aka Effectiveness > Efficiency.We need to understand what we are trying to accomplish before we can craft the best solutions.
Team Performance, Family Feel.Only a team of high performers is worth being on, and for as long as someone chooses to kick ass at Ripple, they should feel like Ripple is their second family.
Style and Design Make Everything Better.Design is a choice one makes to improve the world and embrace the human spirit.
Requirements
The kind of stuff you’ll do:
Help people having problems with their Mac, PC, or smartphone, network, server, or virtual environment - on the phone, by email, and in person.
Help coworkers our with challenges that require some extra brains
Setup new Macs, PCs, and smartphones. Perform software installs and upgrades
Work on projects like server deployments, network setups, and VoIP migrations
Help people sort out issues with email and web hosting
Travel to customers sites and perform on-site support
How you will know if you are successful:
Ripple customers will sing your praises often. They will say things like: “Pat is so friendly.” “Pat is so helpful.” “Pat helped me understand something technical without sounding technical.” “Pat never speaks down to me.”
Your fellow Ripplers will sing your praises often. They will say things like: “I know I can always go to Pat for help.” “Pat is a real self-starter.” “Pat listens to me.” “Pat is fun.” “Pat just gets the job done.”
What you need to bring:
Ability to communicate empathetically, logically, and clearly in a boatload of different situations. Calm under pressure, graceful under fire, and able to bring the funk at all times
Natural troubleshooting skills
Reliable transportation and a good driving record
Ability to find answers
Unquenchable desire to grow - personally, and professionally
A “roll up your sleeves and let’s get to it” work ethic
Both Mac and PC skills
Use - and create - documentation
Previous MSP experience a big plus
Employment contingent upon good driving record and clean background check
Benefits
What we’ll bring:
A workplace of unrivaled flexibility
Challenging work
A team that cares about you and your goals
Good pay
Very good benefits (full health, 401k, etc.)
Amazing clients and coworkers