Technical Customer Advisor

Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. 
Position Purpose: 
Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, providing guidance in chemical grouping, disposal options, approvals, RCRA & DOT regulations, and compliance.
Primary Duties/Responsibilities:
Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
Coordinate communications (both internal and external) for all aspects of customer and technical service.
Analyze, plan and facilitate resolutions for customer service and technical issues.
Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.
Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
Other duties and responsibilities as assigned by Customer Excellence Manager.