Reservations Agent

The Reservations Agent must ensure that all incoming calls and emails are handled in a courteous and professional manner whilst ensuring efficient resolution of all guest inquiries for various hotel services and operations.

Responsibilities:

• Communicate directly with clients, offering prompt, friendly and courteous service at all times
• Coordinate with the sales department and manage all communication for group bookings
• Maintain all calendars for the hotel
• Manage all incoming booking requests from guests and reply in a timely and efficient manner
• Negotiate rates and upsell rooms in the hotels
• Provide daily booking updates
• Provide prompt and efficient service while maintaining the hotel brand standards
• Process all incoming reservations and queries, managing the upkeep of the reservations records amongst other duties and ensuring internal procedures are constantly being followed

Qualifications & Assets:

• Ability to work in a dynamic environment
• Ability to work flexible hours
• Ability to portray a professional image in line with the values of the Company
• Logical, attentive and able to multi-task
• Sales oriented and customer focused
• Fluent in spoken and written English and preferably another European language
• Well-organised and possess time management skills and able to work flexible hours
• Self-motivated, able to work under pressure and adhere to deadlines
• Possess outstanding administration and organizational skills
• Possess knowledge of online and internet bookings
• Advanced understanding of basic office applications, including MS Office (Word, Excel, PowerPoint and Outlook)