German Sales Officer

Empresa: SpotOn Connections
Tipo de emprego: Tempo integral
Salário: 23.000 EUR/Anual
indústria: Varejo & Distribuição

Responsibilities:

•    Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
•    Ensure that client accounts are opened according to the client’s product and service guidelines;
•    Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
•    Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
•    Identify selling opportunities after analysing the customer’s needs;
•    Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
•    Process of transactions and outgoing payments accurately within the company’s I.T. systems;
•    Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
•    Keeping records as required;
•    Issuing of new cards and renewal processes.
•    Assistance with gathering of data/information for the company (via phone, e-mails and chat);
•    Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;
•    Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
•    Communication and close cooperation with country co-ordinators and other departments;
•    Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
•    Other related ad hoc duties that may be assigned from time to time.
                                                                                     
Requirements:

•    In possession of a University degree
•    Native or fluent level of German along with a fluent level of English 
•    Previous experience in a similar position is an asset
•    Strong communication skills, both verbal and written
•    Computer skills
•    Team player and customer oriented
•    Willingness to learn and expand horizons

If interested, kindly get in touch with Gianfrancesco Palmieri on [...]

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