Front Office Team Leader

Meeting Point Hotel Management (Malta) Ltd., operators of Riviera Hotel & Spa located in Mellieha, is looking for a Front Office Team Leader to join our Front Office team. 

Duties include, but will not be limited to:

(1)    Ensuring that all incoming inquiries and requests are promptly and efficiently handled;

(2)    Maximization of room occupancy and revenues;

(3)    Overseeing that potential enquiries are converted to definite reservations in a timely and professional manner;

(4)    Updating regularly information and records regarding tour operators and other pertinent contacts;

(5)    Maintain an organized filing system for all general correspondence with tour operators, local agents, individuals, group and conference organizers;

(6)     Portray a high standard of service and customer care and guest relations;

(7)     Provide assistance in other job classifications as determined necessary by immediate superior.

The selected candidate must be:

(1)    To have a good command of Microsoft office tools;

(2)    High Customer Service Orientation;

(3)    Have the ability to work under pressure;

(4)    Possess multi-tasking, prioritizing and efficient time-management abilities

(5)    At least 2 years experience in the hospitaly industry

(6)    Knowledge of written and spoken English language