Customer Relations Coordinator

Customer Relations Coordinator

Location: Daventry
Contract Type: Permanent/ Full-time
Salary: 22,000
Hours: 35 hours per week
Benefits: Competitive

WHAT YOU’LL BE DOING AS CUSTOMER RELATIONS COORDINATOR
The primary purpose of the Customer Relations Coordinator support the Bush & Co enquiries team in maintaining and enhancing our relationships with our customers, focusing on new business development, and providing support to our internal teams, associates, and clients. This is an exciting role which provides support with the set-up and management of new enquiry cases to assist with efficient customer service and administrative support.
• Liaise with existing and potential new customers in relation to their specific needs in terms of new enquiries, being able to gather relevant clinical and service data to ensure the correct Expert or Case Manager is identified and suggested.
• Responsible for the accurate set-up of our system of all new enquiry cases across Expert Witness and Case Management Services.
• Source suitable Experts and Case Managers and conduct accurate fee estimates for each enquiry.
• Performing follow-up calls and chaser tasks to meet deadlines and enhance conversion.
• Liaising with Expert Witnesses, Case Managers, and solicitors to assist with any queries throughout the pre-instruction stage.
• Maintaining the enquiries inbox to check for mail and action queries as necessary, whilst demonstrating excellent verbal and written communication when connecting with internal and external customers.
• Provide phone cover for other business teams and ensure all calls are transferred within the allotted timeframe.
• Ensure all correspondence is saved to the correct case and is processed in a timely and efficient manner.
• Conduct accurate data cleansing tasks when necessary.
SKILLS AND EXPERIENCE REQUIRED
• Experience in customer service and administration experience.
• Able to utilise Microsoft applications and understand data usage.
• Efficient organisational and data management skills.
• Exceptional interpersonal and communication skills (verbal and written).
PERSONAL ATTRIBUTES
• Ability to multi-task, prioritise and work to deadlines.
• Reliable, hardworking, and conscientious.
• Ability to work under pressure whilst being able to absorb and retain information.
• Curious to learn new things.
• Unified in working in a team environment.
• Driven to achieve, succeed and progress.
• Passionate about our customers, business, and personal performance.
WHAT YOU’LL GET IN RETURN

As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do, and making a difference in people’s lives.
We have a strong commitment to providing in-house training, which includes a variety of training sessions focused on development and further learning, alongside regular reviews.
We also offer a great range of benefits that support our employees, including 23 days of holiday per annum, plus bank holidays and Christmas closure, a competitive pension, and a health benefits package from the company.

You may have experience in the following: Engagement Coordinator, Client Care Coordinator, Customer Advocacy Specialist, Client Relations Coordinator, Customer Satisfaction Coordinator, Client Support Specialist, Customer Service Coordinator.

REF-(phone number removed)