Spanish Speaking Sales Support Officers

Responsibilities:

• Actively pursuing new sales opportunities by implementing designated strategies and instructions.
• Meeting the Sales Team's targets and deadlines in a proactive manner.
• Collaborating with team members to enhance process efficiency and overall performance.
• Conducting customer onboarding and verification according to the policies and operational guidelines.
• Developing a comprehensive understanding of the products and ensuring the delivery of accurate information to customers.
• Addressing customer queries promptly and effectively via email, SMS, and phone.
• Delivering exceptional customer service to enhance overall customer experience.
• Coordinating closely with other departments, particularly Payments and Collections, to ensure seamless and transparent interactions.
• Upholding adherence to the code of ethics and relevant policies.

Other Responsibilities:

• Contributing to the production of sales reports as required.
• Participating in the training and mentoring of team members.
• Assisting in documenting the team's operational procedures.
• Generating ideas and proposing improvements to operational systems, processes, and procedures.
• Performing ad hoc tasks as assigned by the team leader.

Skills and Experience:

• Higher education qualification.
• Proficiency in English and Native Level of Spanish 
• Demonstrated experience in sales of financial products.
• Familiarity with customer onboarding and documentation verification processes.
• Quick learner with a passion for sales.
• Excellent communication skills and a results-driven approach.
• Ability to work independently while also being a team player.