Prozesskoordinator Self-Service Portal (w/m/d) - Rostock

Salary 44.750 - 72.250 EUR per year

Requirements:

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- Bachelor's degree in Computer Science or equivalent knowledge
- Good knowledge of BMC Remedy ITSM and IT Service Management
- Familiarity with ITIL and related concepts
- Experience in moderating trainings and workshops
- Basic understanding of databases
- Strong communication skills, high team orientation, and organized work approach

Responsibilities:

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- Providing consultation on issues related to the Dataport Self-Service Portal
- Acting as a liaison with administrators and developers
- Maintaining and configuring data and selection lists
- Designing and commissioning change and task templates
- Conducting user training sessions

Technologies:

- ITIL

More:

Our responsibility has never been more crucial than it is today. As the largest state-owned IT company, we are shaping the path of public administration and society into the digital future. We safeguard the data of the state, businesses, and citizens, building trust and guaranteeing the digital sovereignty of the state. At our company, we provide full support to those who want to achieve something. As a team, we can make the most impact and continue to evolve sustainably. With around 5,000 employees, we are shaping the digital future. Join us!

We are looking for a Process Coordinator for the Self-Service Portal. This position can be based in Altenholz, Berlin, Bremen, Halle (Saale), Hamburg, Magdeburg, Potsdam, or Rostock.

We offer fair compensation thanks to our in-house collective agreement, flexibility through remote work, flextime, and job sharing, a good work-life balance with 38.7 hours per week in full-time, 30 days of vacation plus additional days off on Christmas Eve and New Year's Eve, an indefinite employment relationship, and retirement benefits. You will also have access to extensive training and workshops, as well as support for your family in challenging life situations. We promote physical well-being with fitness discounts and massage offers, and teamwork is highly valued in our company.

If you are ready to join us in shaping the digital future, we look forward to receiving your application for the Process Coordinator position. This position is available in full-time, part-time, or job-sharing arrangements. We offer a competitive salary and a comprehensive benefits package.

Contact us at for more information. This position will be compensated according to pay group 12 TV Dataport (salary table). Wenn du Fragen hast, wende dich an Mareike Plitzko unter oben genannter E-Mail-Adresse.

The role may involve working partially from home in Rostock, 18059. We encourage applications from women and individuals with disabilities.

We are excited to welcome you as a Process Coordinator for the Self-Service Portal!