Italian Customer Advisors - Permanent Remote

Firma: Spotonconnections
Druh práce: Plný úvazek
Plat: 900 EUR/Měsíc
Odvětví: Telekomunikace

As a customer advisor specialist, your daily responsibilities will include:

  • Provide first contact resolutions to customer queries 
  • Offer specialized customer support through written and phone communication
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
     

To succeed in the role, you will need to have:

  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Be a local candidate or willing to relocate to Portugal

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