Cocktail Server

Firma: Lodge Management Group
Druh práce: Částečný úvazek

We are looking for outgoing Cocktail Servers to provide an excellent guest drinking experience at many of our locations. Whether you prefer working in a sports bar, late-night clubs, dog-friendly bars, or working to the sound of live music at our piano bar, we have the perfect fit for you! Serves patrons by providing information to help food and beverage selections; presenting ordered choices, while providing excellent customer service to ensure guest satisfaction and return. Servers take drink/food orders and delivers food and beverages while creating an entertaining and fun environment for patrons. This position ensures the quality of the drink, food and overall guest experience is excellent.
To be considered for this role, you should be legally authorized to work in a bar where alcoholic beverages are served and consumed. You should also be available to work in shifts, including mornings, evenings, weekends and public holidays (Blackout Dates for no time off requests may include, but are not limited to: St. Patrick's Day weekend, Memorial Day Weekend, Labor Day Weekend, New Years Eve)
Requirements
Provide excellent customer service to ensure guest satisfaction
Maintain a neat, organized front-of-house environment
Assist with opening/closing tasks and side work as outlined
Protect establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies (BASSET & Food Handler Certifications; any additional certifications as required)
Greet customers with a warm welcome and your name
Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages
Take and serve drink orders and up-sell and cross-sell products; check beverages for quality and presentation before serving to guests
Check back on guests to ensure quality satisfaction with service
Respond appropriately to customer complaints and bring any issues to a manager
Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment; returning change or credit card and signature slip to guests
Conclude dining experience by acknowledging choice of venue; invite guests to return
Required Knowledge, Skills, & Abilities:
Ability to interact with guests and provide excellent customer service
Strong people skills
Problem-solving and conflict management skills
Knowledge and passion for Chicago nightlife a plus!
Ability to lift/move up to 40lbs
Ability to stand/walk for entire shift
Other Requirements:
Must be at least 21 years of age
Must have flexible/late-night/weekend availability
Must provide or be willing to obtain both BASSET & Food Handler certifications
Benefits
$9.48/hr + Tips (Tips Average $25-$50/hour); Paid Weekly, Venue Discounts
M/D/V/L
401K ILSC

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