Field Service Engineer

Our customers are at the forefront of everything that we do. It is our aim to raise the consistent standard of quality, efficiency and professionalism within the recycling industry.

To deliver this, we focus on developing products and services that save time and money. Our recycling balers, conveyors, fire suppression systems and waste extraction systems are all designed to more than this to meet customers recycling requirements.

As a popular choice in the industry we are now recruiting for a Field Service Engineer.

In this role you will be responsible for the routine maintenance and repairs of customer equipment. In addition to this you will be expected to maintain business relationships with customers as well as performing necessary administrative tasks and other duties within the scope of your job role.

Responsible to: Head Engineer

Main Duties and Responsibilities

Servicing & Maintenance:

• Basic troubleshooting, diagnostics and fault finding
• Service, maintain, refurbish and repair of customer s equipment
• Commissioning and Installation of customer equipment
• Use of hand/power tools ratchets, spanner, hammers, etc.
• Maintenance and repair of company equipment and tools
• Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises
• Responding to call outs/breakdowns in a prompt manner at short notice
• Adhering to Health & Safety at all times

Customer Service:

• Always provide a professional and courteous service to all customers and suppliers
• Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible
• Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public
• Provide help and advice to customers regarding the maintenance and repair of equipment
• Removal of all scrap/waste from customers site and ensuring area is safe and clean before leaving

Company Vehicle:

• Check fluid levels of company service vehicles on a weekly basis and replenish as necessary
• Maintain cleanliness of the interior/exterior of company service vehicle
• Stock-take of service vehicles when requested
• Reporting any issues or damage with company vehicle to your line manager

Administrative Tasks:

• Completion of service reports immediately after every job and ensure documentation is forwarded on to the relevant personnel
• Completion of timesheets, expense forms and request forms as required

Mentoring:

• Assist and mentor new engineers/apprentices and give honest feedback on their performance to your line manager when requested

  Person Specification:

• Previous experience working in mechanical or electrical engineering Ideally experienced as a field service engineer
• Excellent customer service with strong communication skills
• Ability to work on own initiative
• Comfortable mentoring an apprentice/junior engineer
• Comfortable with travelling and overnight stays (where required)

Qualifications & Certification

• Diploma, City & Guilds or similar qualification in Mechanical/Electrical engineering or similar discipline
• Full Clean Driving License
• In the absence of formal qualifications, relevant previous experience will be considered

Benefits:

• Accommodation paid (for overnight stays) with meals provided
• Fuel Card and Hotel Card
• Use of company vehicle (work use only)
• Company pension contributions
• Extra holiday entitlement following 2 years of service
• Work uniform

Schedule:

• Day shift
• Monday to Friday
• Weekend available with on call rota

Job Types: Full-time, Permanent

Additional Information:

Hours: Monday to Friday (Full time) + Overtime

Location: Bridgwater

Remuneration: £35,000 to £40,000 (Basic on 48 hours Monday to Friday)

Probation period: 6 months

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays

Candidates can easily achieve £40,000 + per annum with overtime/callouts