Publikováno v: Centrum péče o zákazníka v Jihovýchodní Anglie | Nejnovější změněné: |
Customer Service Advisor
£24k plus Benefits
Full Time: Mon-Fri 9:00 - 17:30
Permanent
Tunbridge Wells - Onsite
Are you passionate about providing good customer service? Do you have a track record of delivering high quality service to your customers? Are you looking for a role that will allow you to use these skills and progress into other areas of the business? I have the role for you!
My client are looking for an experienced customer service specialist to join their busy team. In this role you will be responsible for managing client communications and providing a high quality of customer service. Between handling enquires via incoming calls, general administrative tasks, updating customer accounts and dealing with correspondence, this role is in the front line of client communication.
Key duties:
Providing a focused and friendly service to all customers and prospects providing quotations and assisting with queries, taking messages where appropriate
Handling a range of enquiries from customers by telephone and email
Processing incoming and dispatching outgoing mail
Maintain secure, efficient and accurate filing systems
Scanning incoming documentation and action or distribute appropriately
Updating the computer system with diary events to trigger calls to customers and then producing documents/correspondence as required
Communicating effectively both internally and externally in a professional and friendly manner
Maintaining an acceptable level of product knowledge by keeping up to date with product developments
If this role sounds like you and you'd like to be considered, please apply or for more information please contact (phone number removed) and ask for Chloe or Katrina.
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