Maintenance Helpdesk Supervisor

Maintenance Helpdesk Supervisor
Permanent
Location: SE1
PAYING UP to £35,000- £40,000 per annum
Mon-Fri Role, 40HRS per week 0800am till 17.00pm

Working within a Maintenance Department the Maintenance Helpdesk Supervisor is responsible for working on a busy helpdesk whilst supervising a small team of Coordinators

The MAIN DUTIES of the Maintenance Helpdesk Supervisor will include:

Coordinating team so that maximum amount of calls are taken
Logging service requests by telephone and email
Ensure compliance with statutory and company procedures
Understand, identify and apply the Service Level Agreement (SLA)
Prioritising urgent jobs
Dealing with complaints as required
Analysis of job history/running reports
Promote customer feedback and surveys
Interviewing/Training
Carrying out one to ones, grievances and disciplinary meetings
Coordinate Out of Hours team
Helpdesk diary management coordinating annual leave and shift patterns
Liaising with subcontractors to ensure they are providing adequate service
Performance Reporting
Managing and updating all spreadsheets ensuring are compliant etc.
Requirements,
Must have experience within Supervising/ Leading/ Managing a team,
Flexible to work out of hours

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community