Academic Telephone Retentions Counsellor Brighton

Firma: Working Recruitment LTD
Druh práce: Plný úvazek
Plat: 2 500 000 GBP/Rok
Odvětví: Vzdělání
Čtvrť/Oblast: Brighton Sussex

Working Recruitment LTD – BRIGHTON SUSSEX

The Academic Counsellor provides individual telephone retention advice to students in the areas of academic, social, personal, and resource advising. Major responsibilities of the Academic Retentions Counsellor in addition to the academic advising include: being a mentor to students, conduct student assessments, participate in the development, management, and evaluation of retention and student service programs, participate in outreach activities and evaluate student petitions and determine decisions. The Academic Advancement Program provides innovative programs and services to undergraduates from diverse populations who have been historically underserved by higher education.

Shift Start:
9:00 am
Shift End:
5:30 pm
Required/Preferred
Demonstrated skills and experience to retain and advise students with professional, academic, and/or personal questions and concerns.

Required
Detailed knowledge of University and College regulations, policies, and procedures.
Required
Degree educated.
Required
Telephone Sales experience B2C / B2B.
Required
Skill in working independently and following through on duties with minimal supervision.
Required
Demonstrated skill in problem solving and generating alternatives in order to improve operational processes.
Required
Ability to organise and conduct presentations to provide information and explain policies and procedures over the telephone.
Required
Skill in speaking with persons of various cultural, social economic and educational backgrounds.
Required
Skill in setting priorities to accurately reflect the relative importance of assigned projects and responsibilities.
Required
Ability to establish and promote cooperative working relationships.
Required
Skill in writing grammatically correct, concise, and logical reports, correspondence, and call outcomes.
Required
Skill in using standard office applications (e.g. Microsoft Word and Excel, and the Internet. Adaptability regarding the use of office internal software and web-based applications.
Required
Skill in interacting diplomatically and effectively with representatives from other academic units/institutions.
Required
Skill in evaluating information and policies according to criteria established by the Associate E&R Director.
Required
Ability to use discretion, sound judgment and tact in dealing with confidential matters and information.
Required
Must be able to maintain a regular schedule and on-time attendance. May need to work on weekends or evenings as needed.
You must be legally eligible for full time employment in the UK to be considered for this opportunity & we require satisfactory previous employer references to be completed as part of our standard Working Recruitment process.

Working Recruitment LTD have start dates in June, July & August; please email your CV & cover letter for more information & to set up an Interview

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