HR Team Manager

About the role

Your contributions will help us create new opportunities and possibilities every day – for us, for the country’s infrastructure, and for yourself.

Join our Enabling Functions team as a HR Team Manager and open up new pathways you never dreamt possible!

This role will be managing a team of administrators in our HR Shared Services department based in our Newcastle office. Open to full time and part time applicants. 

What you'll be doing

As a HR Team Manager, you will have the following accountabilities:

Responsible for the quality delivery of key areas of the operational team workload across the UK (circa 40k requests per year) within agreed SLAs
Drive effective working of HR / Payroll Operational teams - to ensure consistent seamless deliver of end to end lifecycle process.
Ensure effective control points and quality checks are carried out against defined HR processes – and all findings are acted upon.
Be first point of contact for relevant service line escalations; investigating and resolving in line with escalations process
Effective people management; including performance and absence management as well as investigations of any conduct issues.
Conducting PDRs and Career Conversations
Communicate regularly with stakeholders to support partnership working
Drive and embed continuous improvement and documented processes and controls
Develop and coach team members – improving departmental knowledge and expertise and enabling succession planning
Support the HRSS leadership team with strategic goals and projects

Who we're looking for

The following qualities / experience are essential:

Established experience in a management capacity in a high-volume context
Strong organisational and planning skills, demonstrating accuracy and attention to detail.
Experience in building relationships across cross-functional teams
Established experience working in a fast-paced HR Shared Services environment
Excellent customer service focus and manner, demonstrating a sense of urgency in resolving issues.
Excellent written and oral communication and interpersonal skills.
Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives.
Relentlessly working to understand the perspective of employees working with HR Shared Services

The following qualities/experience are desirable:

A combination of experience in team management and HR shared services would be advantageous however not essential;
Previous experience of Oracle HR systems;
Understanding of relevant general HR & Working Rule Agreement legislation;
Solid fundamentals working with Microsoft applications.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
25 days paid annual leave (pro rata)
Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Balfour Beatty Group Enabling Functions are Legal, Finance, IT and Procurement, Communications, Health Safety and Environment, HR and Sustainability. Together, they support delivery of our Build to Last strategy whilst improving efficiencies and standardising our approach, systems and processes.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit

We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit:

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at