Level 1/2 Support Engineer

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Level 1/2 Support Engineer - Kent - £32,000 + Excellent benefits + career development

Overview:

An exciting opportunity has arisen with a growing Managed Service Provider in Kent for a Level 1/2 Support Engineer. You will be responsible for 1st/2nd line technical support and will be required to visit client premises to provide on-site support when required.

Role & Responsibilities:

Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Administering Microsoft 365.
Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Maintaining and updating technical documentation regularly

Essential Skills & Experience:

Detailed knowledge of Microsoft Windows Desktop and Server
Experience of supporting Microsoft 365
Networking knowledge and experience
Full clean UK driving licence (for manual vehicle)
Candidate must pass DBS check

Desirable:

Microsoft Professional Certification
Experience of deploying and managing Azure solutions
WatchGuard certification and experience
Experience of ConnectWise
Experience supporting Apple Macs
Create and manage scripts using PowerShell and Automate RMM tool
Management of hosted services for Web, Email and SQL databases

Package:

£27,000-£32,000 per annum
22 days per year holiday (plus bank holidays)
Pension after 3 months
Fast career advancement with clearly-defined progression paths
Paid training & examinations
Perkbox employee benefits programme
Helpdesk progression, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services.
Free lunch & snacks provided everyday with fortnightly team takeouts
Quarterly company paid events
Free parking on-site