Computer Desktop Support Technician

Job Description
Link Solutions is seeking a Computer Desktop Support Technician to join our team in Rock Island Arsenal, IL. 
Must be a US Citizen 
Non-remote (relocation incentive available)
The Computer Desktop Support Technician will perform activities related to installing new laptops, desktop computers, and printers. The Technician will provide technical knowledge and expertise of Windows operating systems, and software installations while providing excellent customer service when replacing assets for users. The Technician will work with the on-site manager, who will provide a list of responsibilities/tasks on a week-to-week basis. This is a fully trainable position. Computer knowledge is required.
Job Responsibilities:
Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.
Ensure all issues received via email, walk-in, or assigned are responded to via email, phone call, or deskside support
Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
Installation of all new computers and the relocation of computers within locations as provided. Install all computer hardware and software to ensure the user is fully functional and operational without errors and preserve the user’s data to be transferred to the new PC.
Update and maintain the current approved Microsoft Windows OS images and provide feedback, software, and configuration changes.
Diagnose and repair hardware and software-related issues for computers, network printers and scanners, and mobile devices across unclassified and classified environments.
Develop, test, and implement new software and patches before release to the general user base.
Specialized subject matter expertise in one or more areas of the service desk operations.
Facilitate and set up video teleconference events for end users through CISCO and Microsoft Teams-based systems.
Provide updates to the team, management, and users regarding the status of current video teleconference events. 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.