Operations Associate

Sway (fka Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
Sway (fka Returnmates) is venture-backed by top VCs in LA and NYC, and founders from Allbirds, Warby Parker, Harry’s and thredUP. Our team is made up of scrappy operators, engineers, and marketers from Uber, Lime and Amazon.
The Role
Sway (fka Returnmates) is seeking an Operations Associate to assist in our operations in Miami. You’ll work closely with our Head of Operations and our East Coast Regional Operations Manager as we continue to grow the business in our Miami market. We are looking for a reliable and organized Operations Associate to assist with the management of daily logistics and activities. In this position, you will contribute in a hands-on administrative capacity by being the point of contact for our drivers, warehouse workers, and customer service teams, assisting our teams on projects, recruiting, and arranging training sessions. An Operations Associate’s responsibilities include helping the organization run smoothly and ensuring that deliveries/pick-ups are completed, routes are optimized, shifts are covered, customers concerns are addressed, and anything related gets accomplished on time with no issues. Ultimately, you will work in a support role and oversee many administrative tasks as needed.
MUST BE COMFORTABLE WORKING ONSITE - Miami, FL
Responsibilities
Working with team leaders, managers, and department heads to learn departmental needs and goals
Improving driver and customer experience
Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
Identifying and resolving any problems in the production process
Work closely on-site with the OM on a daily basis to relay feedback and identify opportunities for process improvements.
Requirements
Proven work experience as an Operations Associate or similar role
Good time management, prioritization, and multitasking abilities
Excellent interpersonal skills to build strong relationships with colleagues and independent contractors
Effective communication, including speaking, writing and active listening
Able to give and receive feedback and constructive criticism from a variety of channels
Excellent strategic planning and problem-solving skills
Benefits
You'll be excited to join the team because we have:
The opportunity to join the ground floor of a fast-paced startup!
100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
Unlimited PTO
Employee stock options
A fun and engaging work environment
The Sway Way:
Bring on the Storm
Every Package Matters
Trust your Numbers
Seek Responsibility
Low Ego, High Ambition
Comp - Salary - $55-65K