Service Advisor

COMPANY OVERVIEW
At Beltway Companies, we're not just about selling trucks - we're dedicated to delivering top-notch service to our clients, empowering our employees, and enriching our communities. As the largest commercial truck dealership in Maryland, we're looking for passionate individuals to join our team as Service Advisors.
Service Advisors play a pivotal role in our Service Department, ensuring seamless communication and workflow between our clients and internal teams. Your dedication will directly impact our customers' satisfaction and our dealership's success. Our Service Advisor's also have the opportunity to thrive in a supportive environment that values your contributions and growth. Come be a part of our dynamic team and help us continue to set the standard for excellence in the industry!
POSITION OVERVIEW
Greet customers promptly, gather vehicle and customer info for repairs and invoicing.
Accurately document vehicle issues, concerns, and maintenance needs.
Confirm payment methods, purchase orders, and estimates at write-up.
Build customer relationships through updates on vehicle status and work explanations.
Understand and communicate manufacturer warranty guidelines and policies.
Ensure vehicles are parked correctly, locked, tagged, and keys are stored properly.
Requirements
SKILL, TRAINING AND EDUCATION REQUIREMENTS
Recommended 2 years of Service Advising/Writing Experience.
High degree of product and technical knowledge of service maintenance.
Team player with a strong sense of commitment to the customer.
Self-motivated with exceptional organizational, written, and verbal communication skills.
SCHEDULE:
Full-time
8-hour shift
Day shift
Monday to Friday
In Person
Benefits
401(k) matching
Dental Insurance
Health insurance
Paid time off
Vision insurance
Boot Reimbursement