Logistics & Customer Service Associate

Goodyear Belts by Adventry Corp is looking for a motivated Logistics Associate and Customer Service Representative to join its team in the industrial and automotive industry. As a leading manufacturer and distributor of the Goodyear Belt brand, we are committed to delivering excellent products and services to our clients. Our company operates with energetic, dynamic, ambitious, and focused values, and we are looking for someone who can embody this spirit.
The Logistics Associate and customer service representative will play a crucial role in ensuring that our customers receive their orders in a timely and efficient manner. This person will work closely with our sales team, warehouse staff, and carriers to coordinate the shipping and delivery of our products, as well as providing exceptional customer service to our clients.
Responsibilities
Manage and execute daily order processing for customers while continuously driving improvements in processing speed and accuracy
Manage logistics for the timely delivery of orders to customers
Coordinate shipping and transportation of products
Resolve any logistical issues and address customer inquiries and concerns
Process customer returns and refunds
Maintain up-to-date inventory records and stock levels in the warehouse
Work closely with the sales team to ensure fast and accurate processing of orders
Manage incoming customer calls
Manage all incoming customer orders thru EDI, eCommerce, or traditional order entry
Manage all customer return requests
Be the internal advocate for the voice of the customer
Overseeing the receiving, checking, storing, picking, packing, and shipping of products.
Managing and maintaining an accurate inventory of stored products.
Discussing and negotiating shipping rates with product carriers.
Requirements
Prior experience in logistics and customer service roles
Excellent organizational skills with a keen attention to detail
Ability to multitask and thrive in a fast-paced environment
Strong communication skills, capable of building rapport with customers and colleagues
Effective problem-solving and critical thinking abilities
Proficiency in Microsoft Office and ERP software
High school diploma or equivalent required; bachelor's degree preferred
Knowledge of NetSuite is a plus
Benefits
Comprehensive Company Benefits Package available – medical, dental, vision, 401(k), vacation, sick time.