Postet i: Kundeservice/callcenter i Det nordlige Irland | Sendt: |
Working hours are Monday – Friday 07.00 – 17.00
This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career in the customer service industry. You will be joining one of the UK’s leading logistics companies who have had a record year with impressive ongoing growth plans .
My well-established national client has over 40 sites, employs 3000+ members of staff, completes 400,000 deliveries per year and owns over 4,000 trucks. Due to expansion and progression, they are seeking an experienced customer service executive to support with delivering a first-class service to their key accounts.
Responsibilities
* Taking in bound calls from key account with enquiries, orders and queries
* Working to customer KPI’s on performance and resolutions
* Providing an excellent level of customer service at all time
* Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
* Logging all enquiries into in house system
* Communicating with clients internal/external via the telephone ,email and face to face
* Building relationships
* Providing solutions
Skills required
* Strong communication skills
* Previous key account/customer service experience
* Resilience
* Able to deal with complaints
* Solution driven
* Strong IT skills
Benefits include
* Annual pay reviews
* Annual individual performance related bonus (up to 10% of salary)
* Pension scheme
* Excellent working environment
* Genuine career progression opportunities