ITAM Technical Support Coordinator

2

Job Title: ITAM Technical Support Coordinator    
School: Digital Services Directorate
Salary:  G6 £31,414- £37,119
Closing Date: 31st May 2024
Campus: Belfast, Coleraine or Derry ~Londonderry
Reference Number: (phone number removed)

Full Time / Permanent

- ABOUT US -

We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland.

Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer.

We are currently recruiting for the following position:

ITAM Technical Support Coordinator. 

This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience.

Why choose us?

Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others.

Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies.

Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure.

Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives.

Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us.

- THE ROLE -

As an ITAM Software Tools Technical Support Coordinator, your main responsibility is to provide technical support and coordination for IT Asset Management (ITAM) software tools. You will work closely with the ITAM team and other stakeholders to ensure the smooth operation and utilization of the software tools.

To excel in this role, you should have a strong technical background and experience in supporting software applications. You should also have excellent communication and problem-solving skills, as you will be interacting with users of varying technical abilities. Additionally, a good understanding of IT asset management principles and practices is beneficial.

- ABOUT YOU -

- Hold a Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Have knowledge or experience in ITAM processes and best practices, preferably software asset management, hardware asset management, or license management.
- Have familiarity with ITAM software tools such as ServiceNow, Flexera, Snow Software, or similar platforms.

Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family-friendly working environment, including flexible working