Administrator

Company Description

Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

Company Overview

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Shift Pattern: Monday - Friday Days (Flexible Hours)

Salary: £23,785 Per Annum

Job Description

We are currently seeking a Administrator to join our team at our Chesterfield site.  As a Administrator you will be reporting to Admin and site services manager, providing support and creation of accurate data with the ability to work to deadlines and contribute to the overall success of the site.  The successful applicant should have administration customer service background, be a confident user of Excel with excellent attention to detail with a proactive and positive approach.

Job responsibilities of a Administrator include:

Dealing with all internal and external Customer’s enquiries in a timely and professional manner
Customer POD’s – To provide proof of customer deliveries, checking for discrepancies ad compiling reports to chase outstanding POD’s. 
Provide daily delivery status orders reports to both internal and external holders  
Handling customer's enquiries/queries/order updates via telephone and email
Data Input – to update and maintain customer databases ensuring accurate records and data are kept up to date.
Manage DPD portal for parcel e-commerce orders, answering queries from the customer on deliveries.
Managing Inbound stock orders with the client and freight forwarder
Weekly customer service calls with the client review action logs and open queries
Update reports and share points throughout the day and communicate to the customer daily
Liaising extensively with clients and building successful long term business relationships
Assist with note taking duties - It may be necessary to take witness statements, you will be asked to support in the note taking process.
Other duties as reasonably required

Qualifications

As a Administrator you will possess the following skill, experiences and qualifications:

Previous experience of working in a high-level administrative role
The ability to prioritise workload without supervision
Excellent communication skills in order to deliver accurate information
Outstanding Customer Service skills
Proficient in computer literacy including Microsoft Excel, PowerPoint, Word and Outlook
Excellent reporting skills
Knowledge of warehouse operations (desirable)
Attention to detail
Conscientious and reliable with a positive,  proactive and adaptable approach
Ability to communicate in a positive and clear manner with both colleagues and external stakeholders.

Additional Information

As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave – Competitive holiday entitlement.
Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer
Life Assurance -  x 2 your annual salary 
Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam