SERVICE ADVISOR

NEW SERVICE ADVISOR JOB

Reading, Berkshire

Salary: 29k basic + 4k bonus + benefits

We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team.

Ideally you will have some service / aftersales experience and a full UK DL.

Responsibilities of the Service Advisor / Aftersales Advisor :

* Deal with customer needs face-to-face and over the phone with a professional and friendly approach

* Work in Progress (WIP) control for the workshop

* MOT and service scheduling

* Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer

* Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract

* To promote additional workshop services/repairs where applicable

* To identify and add parts to WIPs

* Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers

* To ensure parts are ordered/requisitioned once relevant authority is received

The perfect Service Advisor / Aftersales Advisor will have:

* Excellent customer service skills

* Excellent interpersonal, verbal and written communications skills

* Proven organisational and administration skills

* Proactive approach to work

* Able to work to deadlines

* Problem solving skills

* Technical knowledge

* Analytical skills including working with statistical and costing information

* Ability to work in a fast pace environment and multitask both alone and part of a team

The hours for the Service Advisor / Aftersales Advisor role are based on a 40 hour working week.

To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime