Order Administrator

Acorn by Synergie is thrilled to announce an opening for a charismatic and super-organised Administrator to join their client's award-winning team at Wales' largest promotional merchandise company.

They are seeking an Administration & Sales Support professional who can think on their feet and excels at connecting with people. As they approach an exciting time of growth and change, they need a dynamic, self-motivated individual with strong analytical skills and a background in administration and customer service to help achieve their goals. This is an excellent opportunity to become part of a passionate team and contribute to their continued success.

Responsibilities:

Provide administrative support to the sales team, including data entry, preparing sales reports, and maintaining customer records in the CMS system.
Assist with order processing, including generating quotes, processing purchase orders, and coordinating shipments with the logistics team.
Respond to customer inquiries and provide exceptional customer service, including handling complaints and resolving issues.
Coordinate and schedule meetings, appointments, and travel arrangements for the sales team.
Support the marketing team with trade show planning and execution, and help manage marketing materials inventory.
Assist with general office administrative tasks, such as answering phones, filing, and ordering office supplies.
Add new products to the website, including writing product descriptions, uploading images, and creating pricing information.
Update pricing information for existing products as needed.
Ensure all website content is accurate and up-to-date.
Update website content using a content management system (CMS).
Collaborate with other departments, such as marketing and sales, to ensure website content is accurately updated
Requirements:

Strong organisational skills and attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office and experience with CRM software.
Customer service and/or sales support experience is preferred.
Ability to work independently and as part of a team in a fast-paced environment.Acorn by Synergie acts as an employment agency for permanent recruitment