Client Partner

Big Data. SAAS. Mass-customization. Social. Enough buzzwords for you? How about something real: MediaRadar is a fiercely innovative company that’s transforming ad sales for online and print publishers. Best-in-class, industry-leading technology that helps ad sales teams make more money. And with the recent combination with Vivvix, we’re broadening our reach into strategy and marketing groups and covering a multitude of advertising intelligence use cases. All the while our clients enjoy the unmatched quality and award-winning customer service that helps them identify sales opportunities, create bulletproof pitches, and get the most from every sale.
Join our team in the New York City office as a Client Partner. where you will play a crucial role in overseeing the end-to-end health and growth of an assigned book of business. Utilize your exceptional relationship-building skills to establish strong connections with key individuals and decision-makers at client organizations. Gain a deep understanding of their organizational structure, various departments, and overall business objectives, and effectively align MediaRadar's suite of products to facilitate the achievement of their goals.
What You’ll Do:
Account Management:
Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams. 
Retention and Growth:
Drive retention and sustainable long-term growth across the book of business.
Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
Create compelling business proposals and negotiate commercial terms.
Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
Document client engagement activity and proactively manage your renewal pipeline in (url removed).
Industry Insights and Awareness:
Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
Share industry learnings with the broader commercial team.
Requirements
What You Have Already Done
3-6+ years in account management at an Enterprise SaaS company, or equivalent experience leading account strategy with Enterprise customers 
Experience establishing and growing senior-level client relationships (Directors, VP’s, SVP’s.), being seen as a trusted advisor
Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes
Experience leading a $5M+ book of business and commercial negotiations
While we have outlined certain minimum requirements for this role, please don’t let that deter you if you feel you can excel in this position. We understand that diverse experiences and backgrounds can bring fresh perspectives to our team, and we welcome applications from individuals who may not check off all the boxes.
At MediaRadar, we are committed to creating a diverse, inclusive, and welcoming environment for all employees, living our core values every day. We are Good People, valuing the unique perspectives and experiences that each team member brings to our organization. We love Data and believe that diverse experiences and talents contribute to a richer, data-driven decision-making process.
Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our value of being Teammates and working together harmoniously. We Listen to the diverse voices within our team, fostering curiosity and an environment where everyone's opinions matter. We are Transparent in our commitment to equality and inclusion.
Benefits
In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:
Medical, Dental & Vision Insurance
401k with Company Match
Paid Vacation, Sick Time, and Holidays
Transit Discounts
Summer Fridays
Base salary is $100,000-$135,000 based on experience in addition to a bonus structure
At MediaRadar, employees are encouraged to work hard, have fun and develop strong relationships with their peers. While working remotely through the pandemic, we've grown closer and stronger by sharing our new home offices & home office coworkers (both human and animal!), as well as being open and discussing mental wellness and self-care during a challenging time. Employees love to connect with virtual happy hours, themed parties, talent shows and bingo nights. Our engaged Diversity, Equity, & Inclusion Team meets frequently to create and roll out initiatives, events, and strategies to keep MediaRadar a welcoming and inclusive place. We’ve won Stevie Awards for Client Service and have been named to Mogul’s Best Places for Millennial Women to Work for the past two years.
Check out what it's like to work with our awesome team here:
Every Radarian comes with a unique set of talents and experiences. Diversity, in all forms, makes us a smarter, more creative and more agile organization. We are proud to be an equal opportunity employer.
If you need assistance or an accommodation, you may contact us at (url removed)