Sales Operations Manager (m/w/d)

About Rhenoflex - Part of Coats Footwear Division

What drives us is our passion for quality, innovation, and speed. Since 1952.

Rhenoflex is part of the Coats Group - a globally leading manufacturer of yarns and structural components for clothing and footwear, as well as a pioneer in high-performance materials. Coats Footwear is recognized as a global powerhouse, providing shoe and accessory manufacturers with an unparalleled range of components and material solutions, supported by unmatched expertise and technical know-how. Coats Footwear enjoys the trust of leading brands worldwide in delivering innovative, sustainable solutions and offers value-added products, including shoe yarns, structural shoe components, fabrics, yarns, and software solutions.

Among Coats Footwear's well-known brand names, in a portfolio of more than 450 different products, are Nylbond, CoatsKnit, EcoVerde, Powerflex, ProWeave , Rhenoprint , Cyclea, Vogue, and Verde. Become a part of the Coats world.

Sales Operations Manager (m/w/d)

Responsibilities:

1. Sales Demand Planning Leadership:

• Lead S&OP process for EMEA & Americas, ensuring optimal business analysis, forecasting, and revenue management.
• Develop strategies to drive financial and non-financial benefits through actionable metrics and insights.
• Participate in monthly sales demand planning meetings to ensure timely availability of materials for customer orders.

2. Day-to-day Sales Operational Management:

• Lead Sales Ops team in timely and accurate pre-sales, during-sales, and after-sales support.
• Address concerns collaboratively with relevant teams to ensure smooth business transactions.

3. Ownership of Customer, Materials, and Pricing Master Data:

• Maintain up-to-date and accurate data to support timely and efficient customer service.

4. Leadership and Building High-Performing Sales Ops Team:

• Develop operational strategies aligned with Commercial and Customer Service teams for sustainable business growth.
• Mentor team members and implement competency development initiatives.
• Establish KPIs ,performance management and efficient & effective staffing deployment

5. Commercial Coordinator for Cross-Functional Collaboration:

• Foster alignment with key stakeholders to drive growth, efficiency, and customer satisfaction initiatives.
• Coordinate with other functional teams to communicate and implement regulations and policies.

6. Change Agent:

• Facilitate optimization of sales operational activities and drive adoption of best practices.
• Identify and improve bottlenecks in processes to enhance efficiency and customer experience.
• Gather feedback for process iteration and improvement.

Requirements:

• Bachelor of Business Administration (BWL Studium) or equivalent education
• Minimum 3 years of managerial experience in sales operations or customer services.
• Strong interpersonal, communication, and project management skills.
• Demonstrated growth mindset and ability to apply data-driven insights.
• Excellent proficiency in English with a good command of German. Knowledge of Italian and/or French would be considered a plus.

Benefits:

• Above-average compensation
• Health promotion & company medical care
• Free fruit, water & coffee
• Cafeteria
• Modern offices & work equipment
• Good connectivity - in the Ludwigshafen industrial area
• Free parking
• Training program & international development opportunities
• Home office (according to company guidelines)
• A warm and competent team

Contact:

Please send your application to:

Frau Martina Resetar Kapas / Human Resources Germany
rx_jobs AT

Rhenoflex GmbH
Giulinistrasse 2
67065 Ludwigshafen