Part Time Customer Service Advisor

We are recruiting for a part time customer Service Advisor to be part of a small friendly team handling customer enquiries and dealing with the day-to-day challenges of working in a service orientated manufacturing environment. Would you like to work for a well-established, reputable company? Are you available for an immediate start?

Job Title: Sales Administrator/Customer Service Advisor

Location: Redditch

Hours: Part Time 20-25 hours per week (over 5 days Mon-Fri)

Mornings / School Hours

Immediate Start!

Main duties:

* Sales order processing and order verification.

* Setting up of new drawings for production.

* Setting up of new items in ERP system.

* Setting up of new Customer accounts.

* Liaising with the finance department regarding payment terms, invoices, credit limits.

* Progressing and expediting of customer requirements.

* Investigation and resolution of both internal & external delivery performance concerns.

* Raising of credit notes and arranging returns.

* Customer liaison - dealing with commercial issues, customer enquiries/complaints via phone and emails.

* Participating in the organisation of sales and customer service meetings.

* Preparing and providing KPI data to the commercial team as and when required.

* To carry out any other reasonable tasks required

The ideal candidate for this role will :

* Be competent with Microsoft Office packages and experienced in the use of production computer systems.

* Be an effective communicator with good demonstrable experience of Microsoft Office suite.

* Working knowledge of sales order processing, inventory control and manufacturing systems.

* Be numerate and literate with good communication skills.

* Be conscientious and possess excellent attention to details

* Adopt a structured and organised approach with proactive work ethic.

* Be able to work to deadlines in a diligent, methodical, and accurate manner.

* Be self-motivated and capable of achieving set objectives

* Be fluent in English Language, both written and verbal - additional language such as French and German would be advantageous.

Don't miss out on this exciting opportunity to join a leading manufacturing organisation and make a significant impact with your administration/customer service skills!

If you are interested, please apply online, or call Adecco on

(phone number removed)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website